Privacy Policy

1. Information We Collect

A. Information You Provide Directly

We collect information you provide when you:

• Book a free discovery call or an AI Clarity Session
• Complete an intake questionnaire ahead of a session
• Purchase a workshop, BYOM setup, AI Search Optimization report, or another service
• Subscribe to our email list or register for a webinar
• Participate in a recorded discovery call or Clarity Session
• Contact us for support or with a question
• Submit a testimonial or review
• Engage with us on Facebook, Instagram, or LinkedIn

This information may include:

• Name and contact information (email, phone number, mailing address)
• Payment information, processed securely through Stripe
• Business and professional information you share with us, such as your business type, team size, workflows, and the tools you currently use. This is often the core content of a Clarity Session intake and the sessions themselves
• Recordings and transcripts of discovery calls and sessions, with your consent
• Communications with us
• Any other information you choose to share

B. Information Collected Automatically

When you visit our website, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time on page, click activity, navigation paths)
• Referral information (how you arrived at our site)
• Approximate location, inferred from IP address
• Cookie and tracking data (see Section 7)

C. Information from Third-Party Sources

We may receive information about you from:

• Stripe, our payment processor
• Social media platforms, if you connect your account or message us there
• Public professional information, such as what you share on LinkedIn

2. How We Use Your Information

A. Service Delivery and Operations

• Delivering the AI Clarity Session, BYOM setup, workshops, webinars, AI Search Optimization reports, or other service you have purchased or registered for
• Processing payments through Stripe and sending confirmations
• Managing scheduling, reminders, and follow-up communication through our client platform, Go High Level
• Answering support questions
• Preventing fraud and keeping our systems secure

B. Communications and Marketing

• Sending emails about upcoming webinars, workshops, and services
• Delivering newsletters and educational content
• Following up after a discovery call or session
• Requesting feedback or a testimonial
• Sending text messages, such as appointment reminders, if you have opted in (see Section 5.C)

C. Improvement and Analytics

• Understanding how visitors use our website, through Google Analytics
• Improving our website, content, and offerings
• Research to shape what we build next

D. Advertising

We do not currently run interest-based or retargeting advertising campaigns. If that changes, we will update this section to name the specific tools involved before we turn them on.

E. Legal and Security

• Complying with legal obligations and responding to valid legal requests
• Enforcing our Terms of Service and other agreements
• Protecting against fraudulent, unauthorized, or illegal activity
• Protecting the rights, property, and safety of our clients and others
• Resolving disputes

3. How We Share Your Information

We do not sell your personal information. We share it only in these circumstances:

A. Service Providers

We work with a small set of vendors who help us run the business:

• Stripe, for secure payment processing
• Go High Level, our CRM, email, scheduling, and automation platform, where most client records live
• Granola, to record and transcribe discovery calls and Clarity Sessions, with your consent
• Zoom, to host and stream webinars and some sessions
• Google Workspace, for internal document and file storage
• Anthropic, OpenAI, and Google's AI tools, used to help draft and organize materials, always with human review before anything reaches you. See our AI Transparency Policy for the full picture of how we use AI

These vendors are contractually limited to using your information to provide their service to us, not for their own purposes.

B. Business Transfers

If HKI is involved in a merger, acquisition, sale of assets, or similar transaction, your information may transfer as part of that deal.

C. Legal Requirements

We may disclose information if required by law or in response to a valid legal process, to protect our legal rights, or in an emergency involving danger to a person or property.

D. Aggregated and De-identified Data

We may share information that has been aggregated or de-identified so it can no longer reasonably identify you, for research or business planning.

E. With Your Consent

We may share your information for other purposes if you explicitly agree.

4. Data Retention

• Client and session records: retained for as long as needed to deliver your Clarity Session materials, action plan, and follow-up, then archived or deleted on request
• Transaction records: retained for at least 7 years for accounting, tax, and legal purposes
• Marketing data: retained until you unsubscribe or ask us to delete it
• Website analytics: retained as long as reasonably useful for improving the Services
• Support records: retained as long as reasonably necessary to resolve and reference past issues

When we no longer need your information for these purposes, we delete or anonymize it.

5. Your Privacy Rights and Choices

A. Access and Correction

To ask what personal information we hold about you, or to correct it, email hello@humankindintelligence.ai.

B. Opt Out of Marketing

You can stop marketing emails by:

• Clicking “unsubscribe” in any marketing email
• Emailing hello@humankindintelligence.ai

Even if you opt out of marketing, we will still send transactional and service-related messages, such as session confirmations and scheduling reminders.

C. Text Messages

If you provide your phone number and opt in, we may send text messages such as appointment confirmations and reminders. Consent to receive texts is not a condition of purchasing anything from us. Message and data rates may apply, and message frequency varies. You can stop receiving texts at any time by replying STOP to any message, or by emailing hello@humankindintelligence.ai. Reply HELP for help.

D. Cookie Management

You can manage cookies through your browser settings. See Section 7.

E. Do Not Track and Global Privacy Control

Our Services do not currently respond to browser “Do Not Track” signals. Where required by law, we treat Global Privacy Control (GPC) signals as a valid request to opt out of the sale or sharing of personal information. As stated above, we do not sell personal information.

F. State Privacy Rights

Regardless of where you live, you can ask us to:

• Tell you what personal information we collect, use, and disclose about you
• Give you access to that information
• Delete it, subject to legal exceptions like tax recordkeeping
• Correct inaccurate information
• Limit how we use sensitive personal information

We extend these rights to everyone who asks, not just residents of states with a specific privacy law on the books. We do not sell personal information. Contact hello@humankindintelligence.ai to make a request.

G. Verification

To protect your privacy, we will verify your identity before fulfilling a rights request. We may ask for a matching email address, recent transaction details, or, for sensitive requests, a government-issued ID.

H. Authorized Agents

You can designate someone to make a request on your behalf. We will ask for written authorization and may still verify your identity directly.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure (SSL) connections for data transmission
• Limited employee and contractor access to personal information
• PCI-DSS compliant payment processing through Stripe

No method of transmission over the internet is completely secure. We work to protect your information, but we cannot guarantee absolute security.

If a breach happens. If we experience a data breach that affects your personal information, we will notify you without unreasonable delay and within the timeframes required by applicable law, including Florida's Information Protection Act. We will tell you what happened, what information was involved, what we are doing about it, and what you can do to protect yourself.

7. Cookies and Tracking Technologies

A. What We Use

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use it.

B. Types of Cookies

• Essential cookies: required for basic site function
• Analytics cookies: help us understand site traffic, currently through Google Analytics
• Preference cookies: remember your settings and choices

We do not currently use Meta (Facebook) Pixel or LinkedIn Insight Tag. If we add advertising trackers like these in the future, we will update this section before turning them on.

C. Managing Cookies

You can control cookies through your browser settings. Most browsers let you refuse or delete cookies, though blocking them may affect site functionality. Visit www.aboutcookies.org for instructions, or opt out of Google Analytics specifically at tools.google.com/dlpage/gaoptout.

8. Third-Party Links and Services

Our Services may link to third-party websites or tools we do not control. We are not responsible for their privacy practices. Review their policies before sharing information with them.

9. Children's Privacy

Our Services are directed to business owners and professionals, not to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If we learn we have collected information from someone under 18, we will delete it promptly. If you believe this has happened, contact us at hello@humankindintelligence.ai.

10. United States Services and International Visitors

Our Services are operated in the United States and are directed to customers in the United States, primarily in the Gulf Coast region and the broader Southeast. We do not target or market our Services to individuals in the European Union, European Economic Area, or United Kingdom. If you access our Services from outside the United States, you do so on your own initiative, and your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live.

11. AI and Automated Processing

We use AI tools to help us work faster and think more clearly, never to replace our judgment on anything that matters to you. Specifically, we may use AI to:

• Help draft and organize your Clarity Session materials from discovery call and intake notes, always reviewed by Jenni or Mickey before it reaches you
• Draft marketing content and internal documents
• Transcribe and summarize recorded calls and sessions

If you use our AI Search Optimization service, our AI tools may analyze publicly available information about your business online, such as your search visibility and citations, to generate your report. That information is used solely to produce your report and for no other purpose.

For the full picture of where AI fits into our business, the human oversight we require, and what we will never let AI decide, see our AI Transparency Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy as our practices, technology, or legal obligations change. For a material change, we will post the updated policy at humankindintelligence.ai with a new “Last Updated” date at least 30 days before it takes effect, and we will email your registered email address where we have one. For minor changes, like clarifications or corrections, we will update the date without advance notice.

Continuing to use our Services after a change takes effect means you accept the updated policy.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our data practices, contact us:

Human Kind Intelligence, LLC
3000 Gulf Breeze Pkwy, Gulf Breeze, FL 32563
Email: hello@humankindintelligence.ai
Phone: 850-854-8626

We aim to respond to verified requests well before the 45-day window allowed under applicable law.

14. Dispute Resolution

Any dispute relating to this Privacy Policy or our privacy practices is subject to the dispute resolution provisions in our Terms of Service, including binding arbitration on an individual basis. You waive any right to pursue disputes on a consolidated, class-wide, or representative basis.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.